Managed IT Services
Our team of professionals can tackle projects of any size - whether it’s the day to day monitoring of your network or it’s that out-of-the-box project that you haven’t had the resources to tackle. We will help you with technology planning, selection and implementation. We offer 3 levels of support so that you can choose the option that is best for your business.
Level 1 - Gold Level:
Our Gold Level Support plan provides unlimited coverage for your entire network including servers, network equipment, end-users, workstations, mobile devices and more. This service includes proactive as well as reactive support. With the Premier Support package your IT system is actively monitored so we can head off issues before they become disruptive. When your team needs help, we are just a phone call away. With a flat monthly rate, you can easily budget your IT costs and know that you are covered under any circumstance.
Level 2 - Silver Level:
Silver Support offers all the services of our Gold Level Support plan but is based on the number of support hours you need per month. You will pay on a monthly basis, only for the support you require.
Level 3 - Bronze Level:
The Bronze Level Support option is a reactive plan that provides you with a dedicated account manager, guaranteed response time and access to on-demand support. You will be billed hourly per incident.
Hourly Billing Rate:
8:30 AM - 5:30PM $95 / hour
5:30 PM - 8:30 AM $150 / hour
5:30PM Fri – 8:30 AM Mon $200 / hour
Telephone / Remote support:
High-speed Internet connection is required for remote support. Minimum billing for all service support provided via telephone or remote access is 30 MINUTES and is billed at the prevailing hourly/retainer rate. Subsequent time is billable in 15-minute increments.
Local, on-site support:
Minimum billing for on-site network engineering services is TWO HOURS; subsequent time is billable in 15-minute increments.